Can It Load? - Privacy Policy

1. Purpose of This Privacy Policy

Lab21 (the "Company") values users' personal information and has established and disclosed this Privacy Policy to safely process and protect personal information in accordance with applicable laws.

2. Purposes of Processing Personal Information

The Company processes personal information for the following purposes:

• Providing and operating the Can It Load? service
• Registering and managing vehicle, cargo compartment, and loaded item information
• Connecting to supported devices and synchronizing data
• Identifying service errors and improving service quality
• Responding to user inquiries and complaints
• Maintaining service security and preventing unauthorized use
• Fulfilling obligations under applicable laws

3. Categories of Personal Information Processed

The Company may process the following personal information during use of the Service:

• Account information: User identification and authentication information
• Inquiry information: Name, email address, telephone number, and inquiry details
• Vehicle-related information: Vehicle identification information and specifications
• Storage-related information: Storage space information, stored items, quantity, size, weight, and tag information
• Device information: Identification information of connected devices, connection status, and synchronization records
• Automatically collected information: Service usage records, access records, error records, operating system, and app version

4. Retention and Use Period

The Company retains and uses personal information until the purpose of processing has been achieved.

If a user requests deletion of personal information or ends their use of the Service, the Company will destroy the relevant personal information without delay.

However, the Company may retain personal information for the period prescribed by applicable laws when retention is required by law.

5. Provision of Personal Information to Third Parties

In principle, the Company does not provide users' personal information to external parties.

Exceptions apply in the following cases:

• When the user has given prior consent
• When specifically required by law
• When a relevant authority, such as an investigative agency, requests it in accordance with applicable laws
• When urgently necessary to protect the user's life, body, or property interests

6. Outsourcing of Personal Information Processing

The Company may outsource personal information processing tasks to external companies for the smooth provision of the Service.

When personal information processing is outsourced, the outsourced party and the scope of the outsourced work will be disclosed in this Privacy Policy.

7. Destruction of Personal Information

The Company destroys personal information without delay when its retention period has expired or the purpose of processing has been achieved.

Personal information in electronic files is deleted so that it cannot be recovered, while personal information in document form is shredded or incinerated.

8. User Rights

Users may request access to, correction, deletion, or suspension of processing of their personal information from the Company.

Requests concerning personal information may be submitted through the contact information below, and the Company will process them without delay in accordance with applicable laws.

9. Measures to Ensure the Security of Personal Information

The Company implements the following measures to ensure the security of personal information:

• Managing access rights to personal information
• Secure transmission and storage of personal information
• Installing and updating security software
• Training employees who handle personal information
• Managing and reviewing personal information access records

10. Privacy Officer and Contact Information

• Email: contact@lab21.kr

Reports or consultations regarding personal information breaches are available through the Personal Information Infringement Report Center at 118, without an area code.

11. Changes to This Privacy Policy

The Company may modify this Privacy Policy in accordance with changes to applicable laws, the Service, or personal information processing practices.

Changes will be announced through the Service or by other appropriate means, together with their effective date.

Last Updated: September 1, 2026